All three items ordered were "fulfilled by Amazon " and listed as in stock.
When customer support told me on the phone that that they make no effort to ship quickly, unless I pay for Prime or expedited shipping, I was...and am...done with Amazon.
These items all had clearly listed shipping times, which have no meaning if they sit on the order for a week. That's my complaint.
At least in one case, I found the same item...cheaper...and shipped dramatically quicker on the Wal-Mart site.
I almost exclusively buy pro-gear from BH Photo. Unmatched customer service, rapid shipping...and with their Payboo card (I know, bad name) they cover the sales tax. Have a tech question? They have folks that can help. Who are you going to contact at Amazon?
All that being said, I find it a bit irresponsible that you're willing to use Amazon's return policy to correct what appears to be a lack of research with your purchase. A call to a specialist dealer would likely steered you into another direction that would have avoided the purchased you're not happy with...and had the right item in your hands.
To each their own...looks like we're gonna disagree here.
If the item is shipped via a prime method, it is handled by them, if you select a non-prime method then it is no longer fulfilled by amazon but by the seller, so if you are saying you picked the slower non-prime method, then they have nothing to do with the shipping. If you don't receive the goods though, at 30 days you could have opened an A-to-Z dispute to get your refund and had it shortly.
Walmart has begun to the the same thing, have their website be a marketplace where the majority of goods don't actually come from and are not sold by them. In the same way with amazon it varys from seller to seller how long it will take and their location. Many are just dropshipping off of sites like aliexpress.
BH Photo is a different as they are not a marketplace from what I see and they deal with the product, selling to shipping. This is where I thought there was a misunderstanding as you are comparing apples to oranges when you bring BH into the mis.
Amazon actually does offer tech support for many products purchased through them, I used it just the other day, so the answer to you question is, you can contact Amazon via your product order page and clicking something regarding product support.
Hey, Home Depot lets me return things up to a year after purchase for any reason. Buying something based on a lack of research then returning it is part of why the return option for that exact situation is an option on the dropdown for returns. In the long run they make more because I usually don't return things, this was an impulse purchase after spending a bunch of time trying to source out a good autonomous drone kit. I saw the mavic mini, thought of their other products and didn't imagine that it would be lacking a feature almost every other GPS drone has, thus why "performance or quality not adequate" was the reason I selected for the return and it was approved. I have many other GPS drones, and even the ones 1/3rd the price can do flight planning. I learn now that this is a feature that is to come, at some point, but right now the drone is still a work in progress with no SDK out. I had actually been looking at the ultra cheap tellos so I could get a couple to program a swarm, but again didn't realize this more expensive model would be so limited in ability.
I was on Amazon and just bough it on a whim, my bad, but I only did so because there is a return policy in place that allows you to do this sort of thing and not feel guilty about it. Had I called a specialist dealer I wouldn't have got this drone, but I didn't. So I am just going to use the return policy for one reason it is there, no need to think of it is irresponsible when the system is setup that makes this ok, like home depot.
