Recent content by JFrank

It's been 5 weeks and one day since I sent my Mavic to DJI for "refresh" service. The replacement is supposed to arrive today, via UPS ground. As far as I could determine, UPS Ground service, with signature requirement, means I have to be here. I'd like to have it delivered to the local UPS...

On Friday, 4/14, the DJI website said it would take "1 working day" to ship a Mavic back to me. I thought that meant they'd ship it Friday or - at the latest - Monday. I should have known better. Today, 4/18, I called DJI. After waiting 30 minutes, a nervous-sounding man with limited...

Friday morning, "it'll take a day" to get it ready to ship. Monday night, "it'll take a day" to get it ready. This is a "working day", mind you. So, of course, I'm wondering: do the guys at DJI just work when they feel like it?

According to DJI's "Repair Progress" website, my Mavic is now "waiting for shipping confirmation" and I'm supposed to "wait patiently" until they find time to ship it. Ah....right. Then, I'll 'wait patiently' as the mule train also known as 'UPS Ground' plods across the country with it.

3 weeks since I sent the Mavic in for "Refresh" priority service. It's supposedly "under repair", which is supposed to take 3-4 days. Seems like complete BS, because the repair invoice said they're going to send me a refurbished unit. So "under repair" must mean "out of stock". At any rate...

Update: Sent mine in on the 16th. Got "repair quote" today. I have the Refresh warranty, so I paid $80, instead of the $400 it would have cost. Now, the website tells me it'll take a day to verify payment. (They use UPS ground shipping, and the slowest payment verification on the planet.)...

As I packed the drone for return to DJI, I found this cute little card that touts "DJI Care Refresh". It makes several specious claims, like: "With DJI Care, you will receive a prioritized replacement service, greatly reducing waiting time." 2 day wait for a shipping label +4-day shipping...

Just received an email from DJI. They wanted me to confirm exactly what I was going to send them. This meant I had to confirm what I SHOULD send them. Did they need the controller? Should I send the cracked battery? Etc, etc. According to the service rep on their chat site, I just need to...

Thanks! Good video. After filling out the return form, I was under the impression that I should only send DJI the drone - no battery, no controller, no props. (My battery case was cracked and my props were shattered.) . Now, I think I'll double-check with DJI before I ship it.

Crashed my Mavic on Saturday, filled out the DJI Care repair form online yesterday. Called DJI (818-235-0789) to see if I could speed things up by shipping it myself, instead of waiting for UPS to get it there. The rep said that wouldn't help, since they're currently backed up in the...

What a great idea! This never even dawned on me. But, now that I've finished weeping over my mangled Mavic, I'm gonna spend the next two or three weeks memorizing that manual. And, once I'm able to recite it chapter and verse, while standing on my head in a cow pasture, I'll attempt another...

That's a good thing to know. Thanks!

After I crashed my Mavic into a tree (an unfortunate consequence of forgetting that "return home" doesn't use object avoidance feature), I wanted to transfer photos from the card to my hard drive. I could see proxy images on the DJI app, but when I removed the card from the drone and tried to...