I have always used their cases and have made it a point to always get a GPC case for all of my drones. Their designs for storage just speak to me better than some of the others out there. I have been pretty happy with the product and never really had to deal with the company because all of my orders have come through normally as expected, until this last one.
I ordered a case, and eventually got the "your order was delivered" email. At the same time I got an email from Fedex that said much the same, but had a picture of the delivery and was obviously not my house. My 6'7 son would not fit on the kids toy car that was in the pic so I know it was not my house. : )
I immediately replied to GPC by email as their emails have a link to report issues. Next day, no answer. I call them, and give all the info and the person I was speaking to told me it was a Fedex problem not a GPC problem (which I get, but would be nice if the seller would take some ownership to get it to me.). He then advised he will call FedEx and call me back. That never happened.
So I call Fedex which does their very best to keep you from talking with a human. I finally got a living breathing human who unfortunately spoke very poor english. He ultimately said it will be researched. Still waiting, and still no case from GPC. Beginning to think it is time to call Visa and dispute the charge to my card for the purchase. I think as each day goes by I wonder if these companies even want customers or not. It is getting bad out there.
I ordered a case, and eventually got the "your order was delivered" email. At the same time I got an email from Fedex that said much the same, but had a picture of the delivery and was obviously not my house. My 6'7 son would not fit on the kids toy car that was in the pic so I know it was not my house. : )
I immediately replied to GPC by email as their emails have a link to report issues. Next day, no answer. I call them, and give all the info and the person I was speaking to told me it was a Fedex problem not a GPC problem (which I get, but would be nice if the seller would take some ownership to get it to me.). He then advised he will call FedEx and call me back. That never happened.
So I call Fedex which does their very best to keep you from talking with a human. I finally got a living breathing human who unfortunately spoke very poor english. He ultimately said it will be researched. Still waiting, and still no case from GPC. Beginning to think it is time to call Visa and dispute the charge to my card for the purchase. I think as each day goes by I wonder if these companies even want customers or not. It is getting bad out there.