I just got my CrystalSky 7.85" today (regular, not ultra), and am having issues connecting to a wi-fi network. When I went through the initial setup, it asked for a wi-fi hotspot to connect to. I chose mine, after a few seconds it said connected, but when I got to the DJI login screen and tried to log into my account, I got a "network unavailable error id 00" error message. I tried connecting again, same thing. No luck, so I rebooted the CS. Again, wouldn't log into DJI. Thinking maybe I'd gotten my password wrong, I tried resetting the password through the DJI website. Went through, got the reset notice, entered a new password, and was able to log onto the DJI website with the new password from my browser. Back to the CS, again no go. I tried connecting to a different wi-fi point. It once again seemed to connect fine to the wi-fi, but no go at the DJI login screen.
A Google search on the problem turned up a link with someone saying to try connecting to a phone's hotspot. So I tried that. This time at the login screen, it proceeded to log in, and I was able to get to the CS home screen. All I thought was fine, so at this point I disconnected from my phone's hotspot, and rejoined the wi-fi point. Tried doing an update, just in case there were any updates available. Got a "Failed to check firmware package. Check your network and retry." Tried again, same error. Went back to the phone hotspot, this time when I tried checking for updates, it seemed to do something for a few seconds, and eventually came back and said I was on the current version (2.3.0.0). Back to the regular wi-fi, again I get the "Failed to check firmware" error message almost immediately. Tried rebooting, same thing
Both my wi-fi spots work; I have multiple devices connected to them, and they are working fine.
While I don't mind the occasional use of my phone's data connection, when needed, I certainly can't afford to be using it full time. That was the whole point of my getting the CS, with the offline maps and GPS built in. I would *really* hate to have to return it to where I bought it from (multirotorheli.ca), since it took almost 6 weeks to arrive, but in this state it's practically useless to me. I might as well just go back to using my phone.
Anybody have any ideas on what the issue might be, and any suggestions for me to try before I contact the place I bought it? Is there a way to hard reset it, rather than just the soft reset option in the Settings menu?
A Google search on the problem turned up a link with someone saying to try connecting to a phone's hotspot. So I tried that. This time at the login screen, it proceeded to log in, and I was able to get to the CS home screen. All I thought was fine, so at this point I disconnected from my phone's hotspot, and rejoined the wi-fi point. Tried doing an update, just in case there were any updates available. Got a "Failed to check firmware package. Check your network and retry." Tried again, same error. Went back to the phone hotspot, this time when I tried checking for updates, it seemed to do something for a few seconds, and eventually came back and said I was on the current version (2.3.0.0). Back to the regular wi-fi, again I get the "Failed to check firmware" error message almost immediately. Tried rebooting, same thing
Both my wi-fi spots work; I have multiple devices connected to them, and they are working fine.
While I don't mind the occasional use of my phone's data connection, when needed, I certainly can't afford to be using it full time. That was the whole point of my getting the CS, with the offline maps and GPS built in. I would *really* hate to have to return it to where I bought it from (multirotorheli.ca), since it took almost 6 weeks to arrive, but in this state it's practically useless to me. I might as well just go back to using my phone.
Anybody have any ideas on what the issue might be, and any suggestions for me to try before I contact the place I bought it? Is there a way to hard reset it, rather than just the soft reset option in the Settings menu?
The manual is practically useless.
