Crystal Sky monitors don't work with Mavic 2

Peter Barnes · Sep 13, 2018

Found this out the hard way when my new 2 Pro would not activate using my Crystal Sky monitor - advice from support is "Crystalsky is currently not supported/ compatible with DJI Mavic 2 Series. There might be a possibility of compatibility in the future but as of this moment, it's currently unsupported."

Cyberpower678 · Sep 13, 2018

This isn't news.

Soft7 · Sep 13, 2018

Sell your CS and get an IPhone. Clearly DJI doesn’t support a product they make or sell. That should tell you something!

Peter Barnes · Sep 13, 2018

There's an iphone as bright as a CS monitor?

Peter Barnes · Sep 13, 2018

Cyberpower678 said:
This isn't news.

It was certainly news to me when to I tried to get my just arrived DJI Mavic 2 Pro to work with my DJI monitor.

Soft7 · Sep 13, 2018

Nope. But at least the iPhone works with your drone. Your CS sure won’t.

Wait....mine does but it will let you get about a football field away before it loses reception. It does make a good paper weight. Also, when the power goes out the screen doubles as a flashlight.

sonof40 · Sep 13, 2018

News to me too. I don't have the 2 yet so good to know.

Bytored · Sep 13, 2018

Peter Barnes said:
Found this out the hard way when my new 2 Pro would not activate using my Crystal Sky monitor - advice from support is "Crystalsky is currently not supported/ compatible with DJI Mavic 2 Series. There might be a possibility of compatibility in the future but as of this moment, it's currently unsupported."

Selling?
I’ll buy it possibly.

Kilrah · Sep 13, 2018

CS support of new stuff always takes a few weeks.

Cyberpower678 · Sep 13, 2018

Last I heard, DJI states there should be an update by the end of tomorrow. We’ll see.

SkyNinja · Sep 13, 2018

That’s news!

I’m sure they will come out with a update that will support their new products.

robotfist · Sep 13, 2018

I really recommend that you email DJI or fill out a support form on their website and let them know that you want a Crystalsky firmware update. Although DJI does have reps posting in and monitoring various forums, that doesn't mean our disastisfaction is making it into their system. A recent post over on DJI's official forum has a user who claims that DJI sent him an email stating that they have "no current plans for further development of Crystalsky at this time". If you want Crystalsky to work with the Mavic 2, you have to be proactive and let them know. The lack of Crystalsky support is unacceptable considering this is DJI's own premium, proprietary product. But they won't do anything unless people speak up!

Soft7 · Sep 13, 2018

Or if you stop buying the products they don’t support....that sends a louder message.

Tuskegee Airman · Sep 13, 2018

Peter Barnes said:
There's an iphone as bright as a CS monitor?

An iPhone or iPad is no where near as bright as a CrystalSky. There’s a night and day difference. Too bad the DJI GO 4 on the CS need an update to take full advantage of the Mavic 2.

Trolleydodger · Sep 13, 2018

Soft7 said:
Or if you stop buying the products they don’t support....that sends a louder message.

You must have had some sort of a ‘run in’ with DJI. What’s your problem?

AnzacJack · Sep 13, 2018

I can just imagine the comments posted if DJI had said they where going to delay release of the new Mavics until they had crystal sky compatibility sorted out......

Soft7 · Sep 13, 2018

Trolleydodger said:
You must have had some sort of a ‘run in’ with DJI. What’s your problem?

The only problem I have is paying $1000 for a product that isn’t supported by the company that sold it.

I’m a huge proponent of DJI. I have a ton of their products. Please take a look at my other posts.

Let’s be honest, the CrystalSky is not their best product. People need to know the facts before they dump $1000 on a device that is not working with the drone they might buy.....from the same company.

Based on your experience Trolleydodger using your CS with your MP2, what’s your experience?

Trolleydodger · Sep 14, 2018

Hi Soft7,
I have no experience with either the CS or MP2. I’m kinda new to this forum thing, participating merely to learn. I took a look at some of your previous posts at your beckoning and discovered you are indeed a champion of DJI products.

My only experience with DJI products is my current setup of an MP (not even a Platinum) and an iPad mini 4 (probably not as bright as a CS). Having less than 50 hours of flight time, I’m surely in the ‘newbie’ category.

Your statement of “clearly DJI doesn’t support a product they make and sell” indicates to me you are not pleased. Why would you support a company with such a record?

Soft7 · Sep 14, 2018

Trolleydodger said:
Hi Soft7,
I have no experience with either the CS or MP2. I’m kinda new to this forum thing, participating merely to learn. I took a look at some of your previous posts at your beckoning and discovered you are indeed a champion of DJI products.

My only experience with DJI products is my current setup of an MP (not even a Platinum) and an iPad mini 4 (probably not as bright as a CS). Having less than 50 hours of flight time, I’m surely in the ‘newbie’ category.

Your statement of “clearly DJI doesn’t support a product they make and sell” indicates to me you are not pleased. Why would you support a company with such a record?

Welcome to the forum. A lot of good people here with a lot of knowledge.

“Clearly DJI doesn’t support a product they make and sell” is in reference to the CrystalSky specifically. It does not mean that DJI is a horrible company, or I don’t support them. I’m just trying to inform any potential CS buyers of the facts. If you buy the CS and the MP2, they don’t work together. It’s a fact. Hopefully that will change in the near future.

The CrystalSky has a magnificent bright screen. It’s way way brighter than any iPhone or IPad. That does you no good when you can’t use it.

Cyberpower678 · Sep 14, 2018

Soft7 said:
Welcome to the forum. A lot of good people here with a lot of knowledge.

“Clearly DJI doesn’t support a product they make and sell” is in reference to the CrystalSky specifically. It does not mean that DJI is a horrible company, or I don’t support them. I’m just trying to inform any potential CS buyers of the facts. If you buy the CS and the MP2, they don’t work together. It’s a fact. Hopefully that will change in the near future.

The CrystalSky has a magnificent bright screen. It’s way way brighter than any iPhone or IPad. That does you no good when you can’t use it.

Supposedly, there should be an update available for download today, but nothing as of now.