Hi all, bought a DJI mini 3 about 6 weeks ago. Done a few test flights and a couple of filming runs. Today I was doing some aerial shots in the garden. Didn't fly far, or for long. After 3 mins I was flying it back and there was a noticeable change of prop noise and big wobble. It then steadied and a second or so later just fell to ground. No obstacles anywhere near. Landed in the grass and seemed OK, props free spinning. Tried a test launch and it slewed sideways into the grass. On closer inspection there is a small crack around the front right motor so it can flex.
Battery was charged yesterday and I did maybe 5-10 mins of successful flying. Was at 65% today which I thought would be fine for flying around the garden.
Have managed to look at the flight log and it shows "Motor error. Check propellers and fly with caution." while in flight. A second or so later "Motor unable to rotate. Check for objects blocking motor or contact DJI Support for assistance..; Motor stuck. Check for objects blocking motor or contact DJI Support for assistance (Code: 30165)" which I guess is when it fell or maybe when it hit the ground.
I put the log here:
Is that visible?
What's the best next step? Is this likely to be covered by any warranty? DJI just seem to have an automated service request system. Or am I better off sending it back to the retailer (Very)?
Battery was charged yesterday and I did maybe 5-10 mins of successful flying. Was at 65% today which I thought would be fine for flying around the garden.
Have managed to look at the flight log and it shows "Motor error. Check propellers and fly with caution." while in flight. A second or so later "Motor unable to rotate. Check for objects blocking motor or contact DJI Support for assistance..; Motor stuck. Check for objects blocking motor or contact DJI Support for assistance (Code: 30165)" which I guess is when it fell or maybe when it hit the ground.
I put the log here:
DJI Flight Log Viewer | Phantom Help
Upload and view flight logs from your DJI drones
www.phantomhelp.com
What's the best next step? Is this likely to be covered by any warranty? DJI just seem to have an automated service request system. Or am I better off sending it back to the retailer (Very)?