DJI repair service, transport

[Darkabaz]

Hey everybody,
Maybe I posted in the wrong thread, but I was curious.
Have sent something back/repaired/replaced by DJI 3 times this year.
I live in the Netherlands myself, but why do you have to send a DJI product from your own country to another country, after which it will be repaired in your own country?

Doesn't this take an extra 3 or 4 days every time or am I seeing that wrong? Have had submitted this story to DJI customer service and they say: it is a 'virtual' address, but what do they mean by that? :-/
I think the route can be so much faster by sending directly to the repair centers... Instead of taking a detour.

In my case it took 3 weeks the first time, 2 weeks the 2nd time and 2 weeks and 1 day the third time too. Quite a long time to be honest..

What are your opinions on this?

 

[Flakey Flier]

I've sent a few drones and batteries back to DJI and they always ship to Holland and return from Holland usually in around 7 to 10 days turnaround time. Don't think we actually have a DJI approved repair centre in the UK or most other EU countries either.

 

[Richie1027]

Put mine in the mail last Saturday and received an email today with the return tracking number. Not sure if was repaired/replaced, but I’m surprised with a 5 day turnaround.