Gimbal motor overload brand new out of the box

[MavicGurl]

Hello i just bought a brand new MP and when i first opened it. It wanted to update which i did. And after the update was complete i noticed that the video was jittery and wobbly. And it say error "gimbal motor overload " i did IMU and compass and gimbal calibration multiple times and nothing happened. I spoke to DJI and they said since it was brand new(straight from china) it would be replaced with a new one. Im new to this thread and im new to drones but reading the horrow CS stories and the way DJI handl things makes me paranoid af. I wanna return this $1000 drone if this replacement is also a lemon. Has anyone returned thier Drones here and got the full money back? Since its china am i ****** or yhey respect return policy of united states? Thank!


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[chris956]

Basics first - Have you removed the clear perspex gimbal clamp that slots in behind it ?

 

[MavicGurl]

Thanks for the reply Chris, Yes I followed all the instructions. Removed the clamp before turning on.


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[rymannphilippe]

Maybe it is a bad holding system. I see some people have trouble after a hard drop. The gimbal have 4 holder and sometimes they get misplaced. Maybe or you just get a Monday morning drone.
I have two P2V+ and a brand new MP and the build quality is fantastic!


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[MavicGurl]

Rymann, thanks for the reply. Mine was never dropped. Unless they man handled at shipping. But it seems ok the box seems intact. Everything was new and shiny. I was researching that actually and i know what youre talking about misaligned gimbal holder. Mine was brand new out of the box. I think i just got a defective one. I didn't realize the gimbal and camera of this machine is very very sensitive. Im now contemplating if this drone will last for a long time without problems. It might be a engineering or design problem. Reading the threads here with actual owners tells me this machine is not as good as the P3 or P4 when it comes to camera durability


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[chris956]

OK , so gimbal clamp is removed. Does it look free moving when the clamp is removed ?

Check the gimbal plate has not come forward and is where it should be behind and then callibrate it via the menus. Do you still get the message ?

 

[MavicGurl]

Chris yes i did all that. I was researching like crazy on youtube and i know what you mean. Thanks though


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[MavicGurl]

I would strongly recommend not getting it directly from DJI. Get it from BnH, Bestbuy or Amazon. DJI service sucks. They lied to me from the beginning. Their websites says ships 3-5 days after purchase. Not really, more like 15 days after purchase. And the return label they say 2 business days. It took them 4 days and i had to bug them about it. If you bought this at bestbuy itvwould have been replaced the same freakin day [emoji23]


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[chris956]

Sadly I dont think there is anything else to check mate

 

[tpop24]

I got the same error on a refresh drone out of the box. DJI accepted responsibility right away so I think it's a known problem. It has taken forever but they should ship mine Monday. The way it sounds they just replace with a brand new one and maybe not route it through service dept which is horrible.

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[Attex]

I was having issues when the ribbon was not taking the correct bend. This is hard to explain but it was looping up instead of down. Take a look at the ribbons and make sure they are not dragging on anything. Just flexing when it moves.

 

[JJM]

New mavic delivered today. Gimbal was DOA right out of the box. No overload warning. Sucks!

 

[Mavic626]

New mavic delivered today. Gimbal was DOA right out of the box. No overload warning. Sucks!

Aww Im sorry about that, I am in the same boat waiting for B&H to tell me what to do. Did your gimbal clamp come off in shipping like mine did?

 

[JJM]

Aww Im sorry about that, I am in the same boat waiting for B&H to tell me what to do. Did your gimbal clamp come off in shipping like mine did?

No, mine was on.

 

[MavicFighterPilot]

Thanks for the reply Chris, Yes I followed all the instructions. Removed the clamp before turning on.


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I had problems with mine and i called adorama and they going to switch it out for me. At first they were like call DJI and have them diagnosis the problem but i told her that i don't wanna get the run around and that my photography business relys on it. I think they wanted my 60 day warranty to expire so that i wouldn't be able to get a new one. Now I'm just waiting for a new one and hoping i don't get a lemon.

 

[MavicGurl]

I had problems with mine and i called adorama and they going to switch it out for me. At first they were like call DJI and have them diagnosis the problem but i told her that i don't wanna get the run around and that my photography business relys on it. I think they wanted my 60 day warranty to expire so that i wouldn't be able to get a new one. Now I'm just waiting for a new one and hoping i don't get a lemon.

60 days warranty? Wow thats great! Get the state farm insurance if youre not from California

 

[mpa]

does the gimble work?
if so i wouldn't touch the dji return option, ur just gonna end up with a refurb unit.
my said this from day one but only does this once in a while, its now got 20 hours and 350km of flight but works solidly no issues.

 

[stratos]

Hello i just bought a brand new MP and when i first opened it. It wanted to update which i did. And after the update was complete i noticed that the video was jittery and wobbly. And it say error "gimbal motor overload " i did IMU and compass and gimbal calibration multiple times and nothing happened. I spoke to DJI and they said since it was brand new(straight from china) it would be replaced with a new one. Im new to this thread and im new to drones but reading the horrow CS stories and the way DJI handl things makes me paranoid af. I wanna return this $1000 drone if this replacement is also a lemon. Has anyone returned thier Drones here and got the full money back? Since its china am i ****** or yhey respect return policy of united states? Thank!


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Welcome to the family. And well my advice never buy something as expensive directly from china. Buy it from a local retailer so their are accountable on the warranty. Sad that you got a bad unit

 

[MavicFighterPilot]

60 days warranty? Wow thats great! Get the state farm insurance if youre not from California

I'm going to look into it.... thanks!

 

[MavicGurl]

Welcome to the family. And well my advice never buy something as expensive directly from china. Buy it from a local retailer so their are accountable on the warranty. Sad that you got a bad unit

I have a good unit now. Got it from B and H and it was only $949. And i bought all accessories from amazon. Cheap and return policy is good[emoji1303]