Well I got a reply. Having told them in advance I would be in the Australian Outback and away from all communications over these dates, my case lapsed.
This represents quite a few hours of communication LOST!
REPLY (Thanks for nothing)
Thank you for contacting DJI Care Customer Support.
We understand that you are making a follow-up regarding your request to purchase the DJI Care Refresh Plus. Upon checking here, we sent you an email informing that your video has been approved and you are eligible to purchase the DJI Care Refresh Plus, this was last June 6, 2018.
After that, we were not able to hear back from you. I'm afraid to say that the promotion period for cases like yours (original care plan has expired) has a limited timeframe and it has been closed already.
We are really hoping that we can offer further assistance however, the system will no longer accept the transaction.
Your understanding of this is very much appreciated.
[I did apply to purchase within time, but their system did not accept my serial number. I’m betting their system never enabled my device]
This represents quite a few hours of communication LOST!
REPLY (Thanks for nothing)
Thank you for contacting DJI Care Customer Support.
We understand that you are making a follow-up regarding your request to purchase the DJI Care Refresh Plus. Upon checking here, we sent you an email informing that your video has been approved and you are eligible to purchase the DJI Care Refresh Plus, this was last June 6, 2018.
After that, we were not able to hear back from you. I'm afraid to say that the promotion period for cases like yours (original care plan has expired) has a limited timeframe and it has been closed already.
We are really hoping that we can offer further assistance however, the system will no longer accept the transaction.
Your understanding of this is very much appreciated.
[I did apply to purchase within time, but their system did not accept my serial number. I’m betting their system never enabled my device]