A few weeks ago I was flying my Mavic 2 Pro with a friend. I flew it once or twice in Active Track with my friend walking away from me a short distance, maybe 20 feet, just to show him how it works. Then I exited active track and flew the drone back to my position.
After a few very short flights back and forth between me and my friend (in P-GPS mode), the drone was hovering before me for a few seconds, and then it suddenly took off diagonally to the left and crossed the street, which was full of moving cars. The Mavic barely escaped hitting a moving car and then crashed into a tree. I tried to gain control, pushing up on the stick for altitude and hard left to get it out of the street, but my stick movements did not seem to have much affect on the drone.
I am certain that I did NOT put the drone into Active Track mode before the flyaway.
The gimbal/camera and forward facing sensors need to be replaced.
I purchased the drone just under a year ago, so it is still under warranty and I was hoping that DJI would analyze the logs and offer to cover repairs. They just responded that the drone was operating normally in Active Track mode and therefore they would not cover repair costs.
I am posting the log here, hoping to get some feedback from the forum on what happened. HOW did it go into Active Track mode? And WHAT was it tracking? There is no way that a person, animal or object crossed the street at that time. Why did it suddenly take off, away from me and my friend, and how do I convince DJI that it was NOT "working as designed"?
Here is my log at Phantom Help: DJI Flight Log Viewer - PhantomHelp.com
Thanks for taking a look!
PS - here is the response from DJI tech support:
After a few very short flights back and forth between me and my friend (in P-GPS mode), the drone was hovering before me for a few seconds, and then it suddenly took off diagonally to the left and crossed the street, which was full of moving cars. The Mavic barely escaped hitting a moving car and then crashed into a tree. I tried to gain control, pushing up on the stick for altitude and hard left to get it out of the street, but my stick movements did not seem to have much affect on the drone.
I am certain that I did NOT put the drone into Active Track mode before the flyaway.
The gimbal/camera and forward facing sensors need to be replaced.
I purchased the drone just under a year ago, so it is still under warranty and I was hoping that DJI would analyze the logs and offer to cover repairs. They just responded that the drone was operating normally in Active Track mode and therefore they would not cover repair costs.
I am posting the log here, hoping to get some feedback from the forum on what happened. HOW did it go into Active Track mode? And WHAT was it tracking? There is no way that a person, animal or object crossed the street at that time. Why did it suddenly take off, away from me and my friend, and how do I convince DJI that it was NOT "working as designed"?
Here is my log at Phantom Help: DJI Flight Log Viewer - PhantomHelp.com
Thanks for taking a look!
PS - here is the response from DJI tech support:
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