While you and I may both have had recent fantastic experiences buying directly from DJI on the Flip and a refurbished Mini 4 Pro Combo RC-2 Plus kit, many others ordering the Air 3S directly from DJI are having their orders cancelled after being...
Was it wrapped in clear cellophane? Because if not, it was not purchased new it was used. Your Drone Ownership begins The second you take the clear cellophane off the box. If it was purchased in the unwrapped condition They should refund you.