Recent content by ajingrassia

Final Update: Somehow, someway, something finally clicked and everything is working! Once he got the RC connected, he ran a calibration on the sticks and everything was golden. Thank you to everyone for your advice and input! Happy I found & joined this forum!

From his responses, I don’t think he is able to see the RC within DJI Assistant 2 or the Go 4 app. However, the drone is immediately recognized and was able to be updated.

Thanks for the info! I am sharing this with my buyer to check the driver installation. I think the USB port is ok since he confirmed that the RC is charging ok.

Looks like there was one more release in April 2019, which would be the latest as shown in the photos above. Still, I have flown the drone a bunch of times within that past year & always made sure to keep it up to date. This is all very strange to me. I feel like it's an operator error, but he...

My last flight with it was back in January. Didn’t receive any prompts to update then. Guessing there has been an update released between then and now. I really didn’t question it, but will go check when the last update was released. Thanks!

He says he tried with the controller on and also tried using the DJI Go 4 app. He also reinstalled DJI Assistant 2. No luck.

UPDATE: My buyer only performed a completed firmware update on the drone, not the RC. When attempting to update the controller via DJI Assistant 2, he gets no response. The RC only charges. Photos attached of his progress. Any thoughts?

I did share these as well. He told me there were still connection issues. Unfortunately, he wasn't too specific. As far as I know, the update completed successfully and the RC will not link.

I shared the link with him and also asked those questions. We'll see what he comes back with.

Hello, I recently sold my Mavic Air on eBay after upgrading to the Mavic Air 2. My original was in great condition and everything was functioning properly. My buyer received the package with no issues. Upon starting up the drone, he performed an update and has since been unable to link the...