Recent content by ChrisTranMedia

Let me know how this goes! I tried this on both the malfunction Mavics to no help. The glitch seemed to be different, but inoperable nonetheless.

Did you update the firmware? I'm not trusting it at the moment but I could just be overreacting. Also, what are the true advantages to updating - like does it really even matter?

After about a month of 20 unanswered emails and phone calls to their customer service line where someone promised to call/email me back asap which I received no follow up, the status on my repair changed and I got this email: "Your product sent back qualifies for repair under warranty. Repair...

I thought this was a possibility as well - which totally makes sense. The craziest thing ever was I had overnighted another Mavic from B&H to myself to bring to a project I was traveling to and when it arrived the day before my flight I took it out of the box, updated the software and the...

Quote Date: 04-06-17 Remarks: Dear Customer, Unfortunately, damage that is not caused by a product malfunction or is out of the warranty period is not covered by DJI aftersales policy. Damage not caused by product malfunction. We'll either repair it or replace it with a product that's new or...

I finally got a reply having sent my drone back to DJI and they're asking for $300+ for repairs. I replied with a list of youtube videos showing the exact some error - which is starting to sound more and more like a software update related issue. Hoping they accept responsibility of the fault.

Desperate for some guidance here! This Mavic has been flying perfect since I pre-ordered at the launch. Couldn't be happier - until this week. Had flown the drone a few times that day, drove to another spot and forgot to remove the gimbal on power up (not the first time but not at all a...