I've just resolved this very same issue myself. I've never crashed or had any hard landings. But today I noticed the camera was tilted to one side and couldn't understand why?? I attempted a gimbal recalibration and it got stuck at 20%.
Then plugged the drone into the pc and launched DJI...
If your using iOS, what are you using, iPhone or iPad? I used to have the problem where, the app closed for no reason with iPhone 7. Changed to iPad Air2 and the problem went away!
Just a thought...
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