The YouTube video in the thread you linked goes step by step on how to put the generated KMZ into the different types of controllers. It’s right in the video and it is very detailed and step by step including the location of the specific folder...
Why would you return one that has no problem, that everyone that does have a problem, wished that they now owned, instead? At the very least, you could help out one of those with the problem by selling them yours for what you paid for it.
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