Very disappointed in DJI product support. Despite quality reports from Pix4d and DJI Terra clearly indicating a problem, DJI refuses to replace a defective drone. They said the problem was reported outside of the 15 day return window. This was a...
Well, we heard back from DJI Customer Support. To my dismay and disappointment, they claim the drone is fine. They told me to contact PIX4d. Not sure how they reached their conclusion, but I have compelling evidence something is wrong with a...
Well we did have a set up issue that contributed to some of the problem. We didn't have dewarp off nor did we have mechanical shutter selected. We did another flight with the recommended mapping set up and compared it to a flight with a known...
We considered the possibility that the mission was flown with a zoomed in lens. The EXIF data on the images indicate the focal length was 12.2792. Empirically, the operator claims he didn't zoom in.
We did a bit more testing yesterday. We took...
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