Recent content by Dubwilcox

Does anyone know of a way to repair incomplete/damaged .MP4 files? I have the first 9 minutes of the flight, but the second video is 4 minutes long and should show the Mavic's final moments, although I can't get it to play. I did manage to grab this preview taken close to where it went down:

Well, I have finally recovered the Mavic from the person who found it, and wow, it's amazing what 2 weeks of salt water can eat through. He said he found it right where its final coordinates were, near a boulder and between some corals. Brace yourselves: The next step is trying to...

Well, the reason they stated to me was that it was a failure of the ultrasound system of the Mavic, ie. the downward sensors. Did you happen to find out the IMU height values in any version of the flight log? That's what someone first identified as the cause of the forced landing in my case...

I think the credit cards also have a limit of 30 days/60 days for product claims. Funny, it was an Amazon rewards card that I used to buy it.

Yes, what is odd to me is that they asked me for the remote serial number and the flight data when I started this claim, and they didn't mention anything about China until after they promised me the 100% off coupon. I'm going to call them tomorrow if the follow-up email yields no solution.

It was sold and fulfilled by Amazon at the end of May 2017, as part of a bundle. However, it isn't sold by them directly any longer, they say o_O. They will offer a 100% refund, but I need to send everything back, not just the damaged Mavic.

UPDATE: This just keeps getting crazier by the hour. I just got in touch with Amazon support, who confirms that the Mavic was sold and sent by Amazon directly, and even though it has been well over their 60 day return window and product return window, they are willing to accept the return and...

UPDATE: I just received a second, similar email from DJI: Thanks for your cooperation. However according to the flight record and the information you send, the version of the aircraft was China, and the serial number of your remote also didn't match the number of the aircraft. It was not the...

UPDATE: Huge plot twist. Take a look at this response I received just now from DJI Support: Thanks for your cooperation. For this case, it was a ultrasound issue with the aircraft that lead to this incident, and there was no pilot error found. You do not have to stay away from the area, and...

I am asking the same question. In another recent case they gave a 30% discount which I thought was odd since it seemed to be an admission of fault but no more than a portion of the product's worth.

Well, this story just took a big turn. Today, 15 days after my Mavic went down, a friend who was with me at the beach where it was lost wrote me to say that a friend had found a drone in the sea nearby and sent me a picture of it. Sure enough, it was my baby. IMG-20170814-WA0002 by Dubwilcox...

UPDATE: Great news. I just received this response from DJI Support: Thanks for your patience. For the unfortunate incident happened to your drone, we have confirmed it as a warranty case according to our analysis. We would like to offer you a 100% off coupon code for Mavic Pro without charger...

Not sure what you mean. The flight began with 100% battery and ended at 54%.

I don't know what use it would be to hover. I guess if there were a lot of obstacles. I've always left the setting on RTH in case of emergencies.

UPDATE: I received a new email today from DJI Support: Thank you for providing necessary information. This will be forwarded to the respective department that will perform data analysis and investigation this may take some time so we might as well wait for any updates. We hope for your...