Sorry about the friend, always sad.
I guess we read different things - I see that phrase stated weekly, sometimes more than once. When people complain about something they are experiencing, that isn't a life or death situation, people often...
what happened to the physical scanning of the bar code on every package that's moving through the system? That's how they are supposed to be tracking the item, and I would think the only thing that can provide you a notification within minutes...
That is such a trite statement. He LIVES in the "1st world" as you say...should he treat it as if he lives in a 3rd world country and just say "oh well, my money and time is meaningless"? He's paid for a product, the shipper has paid for...