I heard the story but I couldn't find a video of the company admitting "it was us." Sounds like they are trying to capitalize on the situation without taking any heat for it. But we all know it's a lie, otherwise, as mentioned they need to be...
The store manager also knows he's screwed the pooch selling you a locked and pre-registered product. Take it up with him. The seller is responsible, not the previous owner.
You bought in good faith expecting the vendor to have performed due...