Agree. DJI in Australia is also brilliant when using Care Refresh. If you live near a major city that has a DJI store, you can just pop into that store to drop off your faulty drone and pick up your Care Refresh replacement. No need to use mail...
DJI is not supplying the repair depots Here. and replacements are coming from Canada. There is a shortage of Parts at DJI Centers here, and in some cases you face a longer than normal time to get Repairs. Write your Representative.
So go back to your supplier and ask them about support. The Mini 5 Pro hasn’t been released officially in the US because DJI are being denied the ability to support purchasers. Blame your governments.