Recent content by Gondeep11

I purchase the drone on 6/5 late in the evening, I was going to purchase care that evening but I was busy getting ready for international travel early AM 6/6 It passed the 48hr window otherwise I would have.... Either way after this experience I would never buy another DJI product period...

Lets say the above is correct, the RTH was supposed to climb over obstacles like above, then why at 600 feet did it stop and not continue to it's ceiling height? Cause it has a DEFECT or Multiple DEFECTS

I by no means am an expert, I am just reiterating what I was told by the supervisor I spent over an hour with on the phone.

Furthermore, with all the data that these collect, if this is a problem with other people attaching things they are not supposed to, then a billion dollar company should write code or software to detect weight difference to detect such add on's.

I understand that point however, let's just say I placed Tin foil all over the drone completely blocking all the sensors, according to DJI Tech Support today, they clearly stated once the RTH function was initiated the drone was to start its way back at the altitude set at the RTH point, this...

I agree, but after all this hassle Its the least they can do. I work for a company that has revenues in the 50+ billions, I know our legal team gets very upset when things get escalated to them when in fact they should have been handles at a supervisor level. It really sucks cause I want a...

The saga continues, just got an email from their legal department in China.... See below... [email protected] Jun 23, 10:55 CST Hi Support Team, The customer claims he received an refurnished mavic pro instead of a new one. Can you with the customer’s problem? Thank you! Best, George...

FYI I just sent a detailed email to support with notes of all my conversations today, I also copied their legal department. Will see what happens in the morning...

It actually broke my tile roof!

One hour and 10 min with CS and The Supervisor, It will take 5-7 days to have the drone re-evaluated and he kept saying I can't guarantee anything, once they look at it that's it...He looked at the flight log an kept asking me was there carpet, I said do you mean a Carport? No this launched from...

The calls get worse and worse, I appealed my Invoice this afternoon with "Ryan" Yea right on the name but never the less, Now "Rose" States no appeal, I asked to speak to a stupidvisor and she quoted me back my invoice is not under warranty....! WTF I'm on hold for a supervisor now...

You are right, Will I make an impact Probably not, but it sure feels good venting :) I'm just very disappointed that I have to go to this level for something so obvious. Your points are 100 percent correct, people fly into a house or lake and blame the drone, we know that is simply not the case...

Honestly, I feel like i'm talking to a Chimpanzee, I plead my case, I have had friends as well as you guys look at the flight data. Its clear that there is a defect with the Drone, there were no add on's to the drone. I don't have time or the energy to deal with someone I can't understand other...

I wanted to share what I I hoped would never happen, this company is a complete sham and is a disgrace. Here is the response I received, trying to blame some add on? The only thing on this unit was a filter for the camera. Time to contact the AG in my area and a friend who is an attorney. I will...