Recent content by gwc

Well I promised a update so I finally got a shipping label today shipping back tomorrow I'll update how new drone is when I get it took me threatening to post all my phone calls and emails on social media to finally get a return shipping label ohh so everyone knows started this on May 15th so...

Just a update I finally got a shipping label today so hopefully in a week or so I should have a new drone. Hope you are enjoying your drone take care and be safe happy flying

glad to hear you got your new one and everything is good i'm still dealing with customer service started on May 18th still no return shipping label i just got off the phone again seems every time i call i'm not in the system for a return label and have to go over every thing i have tried to...

i'm guessing it has to be a hardware problem i'm still waiting for a shipping label from customer service once i get a replacement or a repaired controller back i will update this

I'm still waiting for customer service to email me a shipping label sending everything back for a replacement

Well I'm glad you are one of the lucky ones but for those of us who are having issues and getting the round around by customer service Well I'm glad you are one of the lucky ones but for those of us who are having issues and getting the run-around by customer service we are not very happy and...

Well I ordered my mavic air 2 directly from DJI so I think I'm screwed I have had it for 9 days now and doesn't look promising I'll get a reply before Monday as customer service is closed on the weekend

I spent 2 1/2 hrs on online chat trying to get controller to connect to my phone ( brand new Samsung note 8 never been activated on any service) was told by service representative bad controller to ask for a replacement I called customer service told them sent email with all the information...

I'm curious as to why you have to wait there or four hours could you please explain why

i'm using a samsung galaxy note 8 brand new and all i get is nothing tried everything nothing changes

I'm having the same problem just spent two hours on chat with tech support at DJI and got nothing accomplished