Nobody here works for DJI, we're just users talking about experience of how it works.
Unfortunately it's pretty much an industry standard to not unlock devices that were not released by their original owner without the original purchase receipt...
While I sympathise with you and your frustration the problem is between the original owner and the middleman who sold the drone to you. It’s the same problem you’d have if you were to buy a second hand iPhone that had not been reset by the...