There is a painfully simple solution to this situation.
You say that during the sale, you and the dealer went outside to test fly the drone... yes? That would explain why it is bound to another account.
Take it back to the individual who sold...
Yes, this is the problem: the employees, together with their manager, are doing absolutely nothing. All they want is sales, with no after-sales service responsibility.
True Buying from authorized stores can come with such risks and a person new to DJI would not think to ask why they were doing what they were ....doing. I guess I am talking along the lines of the small dealers of DJI Drones, these dealers tend...
That's what makes me so angry about it.. and it gives me headache now looking for that staff. I was requesting for here details from the DJI store where she used to work with, but they are not giving her details to me.. it's so frustrating 😫
This must be true, But how come the support team send an email to me telling the possibility of the dealers irresponsibility of not unbinding the test account?