Recent content by JoeyT

Unfortunately I think so too.

Here's the breakdown I gave Meta which Is the exact information I gave throughout this thread but then in short. I started up the drone and connected my phone to the RC. Every device was fully charged at the start. Firmwares were all up to date. The drone asked to perform a compass...

Outcome for now: DJI offered a 30% discount to replace my drone. They couldn't find the root problem of the RTH function not working which resulted in a fly-away since the got disconnected due to an unknown reason, which will leave me with no proof of what happened after the disconnect. Their...

as Meta said, I just simplified the event in loss of my drone so Meta had the right details which I explained throughout this thread.

What are you on about? You can see the details in the flight log yourself. Meta did some research again and I provided him with a step-by-step breakdown of the event.

I've sent you a direct message with a step by step explanation. Thanks Meta

Yea I understand. It's just really frustrating that I exactly know what happened but I can't back it up, and all I hear is political bs (worked for Apple myself so I know how they play these games). I saw email replies from other support cases and it's pretty much copy and paste from the same...

**** that's such a shame. Sorry for your loss too. And you're right, I was on the bringe of buying the osmo pocket straight after my drone. But knowing how little support they actually give you, no other DJI products for me. I'm trying to see what I can get out of this case since their analysis...

thanks for your support! Hope you still get to enjoy your drone. Meanwhile DJI offered 30% discount. Could be worse but the way they explain their analysis makes me wanting to dive deeper into this case before I spend another $700 or so. I actually made a pretty cool video on the beach the day...

Yea makes sense. It's just unfortunate. Like you said, it looks like a common problem without them doing anything about it. They've shared their analysis of the last flight and offered 30% disc. I'm actually not satisfied yet since to them everything should've been fine...

Hi all, I've been in contact with DJI by email about my case. They are offering 30% on a new drone. Would there be anyone kind enough to I hear you. I've had a succesful day of flying before that day and simply wanted to show my friends and record a little. It was just out of my control that...

Thanks. I'll keep this app in mind next time.

I'm with you on that one. Thanks. Of course I'm a newbie pilot that can underestimate a situation. Actually DJI offered me 30% discount on a new drone and they don't mention any wind issues in their analysis. They woudn't want to discuss analysis about the events after the loss of connection...

I surely believe that wind strength might have been challenging for this drone on that location. However, the RTH location was completely open on a street with a sidewalk. Unfortunately my words about the RTH event can't be backed by actual data other than me 2 friends who witnessed the event...

support. thank you for your explanation. In the last few days I've had email communication with dji. The wind was not part of the problem when they sent their analysis. However, they simply do not take ownership in the drone flying off on its own after disconnecting to my RC. Conditions were...