Post the flight data for the incident and two of the best flight data analysts outside of DJI @Meta4 and @slup can give an honest unbiased assessment of what actually happened. They have helped people to get DJI to overturn a pilot error decision...
Welcome aboard. You’re going to love it, the freedom and spectacular pix/vids you get. Never tire of it. Loud Thunder above has the best range of help and support as you start out. Read his post and safe enjoyable flying.