Thanks for the update. The entire situation has created a shady business in the drone world and while a damaged package is nothing new to Amazon, the least they could have done is dispatch a replacement package since you paid them and not Air...
I also ordered a Neo 2 on December 26 from AirFoto and shipped by Amazon Delivery was set for January 3, but on December 30 the shipping status showed “Package was damaged and will be returned”. Amazon cancelled my order, and refunded me and told...
How about drone insurance? LOL!
Good rule of thumb: Never buy third party insurance from the seller of a product you are purchasing. It's over priced and rarely to your benefit. If the product is so unreliable as to require third party insurance...