I agree! For what you want to do, a drone like the NEO is better suited to the task. Although the NEO doesn't have any obstacle avoidance, it uses AI to follow the path you take along the trail. I find it to be excellent for this purpose. It also...
If Best Buy doesn't do the right thing, consider sending it to DJI for repair. I've seen nothing but good reports about their repair work (often a replacement drone) and the prices.