Yes, I understand. And if RID is a problem for you, I understand you returning the drone.
But, the fact that the manual states that RID is not broadcast with the standard battery suggests to me that it's a problem with the drone's programmed...
I'd take the DJI rep's statement with a grain of salt. It directly contradicts the manual.
Those folks are typical call center workers who have little or no experience with the product and have received minimal training. There have been many...
There's a topic open on that. Seems like it's not a significant issue.
https://mavicpilots.com/threads/may-need-to-validate-rid-number-on-faa-dronezone.153822/