On a long and pleasant flight over faritale canyon, on the way home, suddenly a prop failed (all 3 blades came off mid air :( ) and Chimera fell down - found it on the next day Sunday (good I had Samsung AirTag attached!) But drone lost an arm :(...
My M2 Zoom was in a tree for six months through the winter and mostly worked when I put a fresh battery in it. I sent it in and they sent a new/refurb back for a reasonable cost. Great service!
Hard hit!
DJI is easy to deal with and very reasonable on repair costs.
Start a repair ticket with them. They will email a shipping label, send you a cost within a few days of when they get your box. If you accept the repair cost, you will end up...