DJI was given the DAT FILE. However, the time that they claim that the battery ‘popped out’ was when the drone was not in the air. The aircraft was hovering at time of disappearance so I’m not sure why the batt would dislodge then
Dear Customer,
Thanks for your patience.
This is Lydia from data analysis team, and I will be assisting you on this case from now on for related inquiries about data analysis.
For your case CAS-2381915-Q9L1Q1, we have finished the analysis, and the result is as follows:
1. The aircraft...
Well, the reason I posted was advice on possible malfunction and therefore warranty. Flight data shows that signal was excellent until a mili second before loss. Craft was hovering when it vanished.
As a responsible pilot I had checked everything, I’m looking forward to DJI response.
Thank you for your advice. One final question. Is the log different in iTunes than on the app because I’ve synced the app to DJI. They want me to go through itunes
697ft away. The drone was at a height that I could see. The was a building between the street and I but I ensured that there was no obstacles between the controller and the drone.
It had 97% battery at time of the loss of signal and the drone did not return to home...
There must have been a...
Thank you.
Although I sent the data via the app DJI wat me to go to iTunes and use drop box which I’m doing.
I was looking at the drone but then the controller bleeped saying loss of connection. I looked down at the controller to see what was going on. After looking bask at the drone it had...
After checking that the aircraft was safe to fly, I took off from a carpark that over looked Polzeath (Cornwall UK). The signal was excellent when I started to take photos and videos of the sunset when suddenly the remote said connection lost. I then immediately pressed return to home but...
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