You create new pixels. Red and a black next to each other? Put a dark red inbetween. Upscaling is just stretching the image to the new resolution and putting appropriate pixels inbetween. More sophisticated obv..
When was your purchase? I purchased noon on Friday (15th May) and have received no such email to date.
But, I note your in North America whereas I'm using the UK store. Order currently still on "Processing" ..
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