Recent content by Phil Collins

Yes, they are. Which is what I initially asked for - now... what's the overall cost that I've expended with my time on this? It'd likely be comparable to paying for repair - but it was the principle of the matter with this clear glitch. I'm just hoping they will truly review and determine the...

Update: I have been able to come to a resolution with DJI and a replacement is being sent in the coming days - of which I am incredibly grateful. We still did not come to a wider conclusion on the situation and there are still plenty of questions as to why this occurred. While this matter is...

Any reason you think the GPS shows coordinates: N 22º 32' 15", E 114º 57' 13" in the log? Along with others that place it near Africa etc...? Any thoughts on why the KML data shows the wild trip from Brisbane to China? Or am I missing something here?

https://forum.dji.com/forum.php?mod=viewthread&tid=197328 Let's see how we go.

Thanks guys - heading to the DJI forum now to get that ball rolling. Just received another response flatly denying my clear data and photo evidence as clear proof of flight during that simulator mode issue. I fear I will have to take this down a legal path I would prefer not to - all over a...

Aa°°°°AaazaaaaAO1& I don't think it has gotten that far up honestly. I had a supervisor call at one point. But I've consistently asked for escalation and received no significant response. Any recommends on position title I should ask for?

Hey Sarge - Thanks for circling. DJI have gone silent on me - especially after I detailed the KML files and the GPS showed the flight went from Australia to China to Africa and then back to Australia. They refuse to acknowledge that the drone ever took flight at all - even though there's a...

I'm also happy to do the work myself if anyone is willing to share with me the software used to decipher the data.

Further update - DJI is saying that Simulator Mode worked and that there was no flight or crash of my drone.... seriously. That's what they've come back with and are now insisting I pay for repairs to the drone that apparently never even took flight, according to them. So I guess I played in...

Hi all - An update on this for you. Been having a hefty back-and-forth with DJI about this and they are essentially claiming that the data does not reflect the claimed incident and that I need to pay $500 in repairs with an offer of a slight discount. I am not intending to accept any offer...

Thanks everyone for your input. The MA is in the mail for DJI to assess and review. I'll come back and update you all when I get their feedback.

I do not recall any message of that sort appearing when it insisted I do the simulator. You'd also think the props wouldn't come installed if they wanted you to jump through those hoops... I'm not trying to alleviate responsibility - well, actually... I am, because I deeply believe this wasn't...

So would you say that's user error or one of those software glitches?

Cheers Sar - I'm hoping they'll agree. And that flight path seems to accurately replicate the adventure I went on. Keen to hear if anyone else has any thoughts or dealings like this - I'll endeavour to return with a conclusion once all is said and done with DJI.

Personally I was frustrated as it seemed forced upon me - but I obliged being that it was the first time flying this drone and I wanted to check DJI's internal boxes. I naturally presumed that a simulation would be just that - I can tell you I haven't been that shocked in a while.