Recent content by Philom5

Hi everyone, just wanted to update and close this thread. DJI honored the claim and the new MM will be here any day now. I'm happy my claim went in this direction although I have another small but fun problem. My daughter, who is a Phantom3 pilot, took pity on me and bought me a used Mavic...

Thx Sar, I hope you info will prove useful if DJI declines the claim.

Thanks Meta4, I didn't assign the FlyAway case, DJI did. I simply reported what happened and told them that I felt the loss was due to a software issue. To answer your question about not climbing, I was on VLOS and when the MM flew below the horizon I lost sight in the background of the...

THx, so if you're referring to the MCDatFlightRecords folder it's empty. And I did "Sync" data after the crash because DJI support told me to. Dam...

MAvic_South_Oz, I still have the data but I'm unfamiliar with the exact file you're asking about. Can you tell me the file name and I'll find it and post it here. If you'd like to see others let me know and I'll post those as well. Btw, I'm using the DJI Fly app. Appreciate the help. Maybe this...

I don't believe it was pilot error however I admit I was flying low, around 3m but then the MM went into a decent and in the drink she went. I did attempt to increase altitude once I saw the decent but have a feeling there's a lag in the video display and I was to late. Also, there's no...

Thanks Steve, you had Care Refresh ? I do not so not sure I'll get any relief. Thanks though..

Ahh, so not a free replacement. Got it. What year was this and what was your situation, what happened with the Fly Away ?

Hi, I recently filled a Fly Away claim with DJI and was wondering who here has filed a claim, how long did it take before you got a response, and has anyone gotten their drone replaced. As in, DJI admitting fault for the Fly Away. Below are the details of the Fly Away posted on the DJI forum...