Was it wrapped in clear cellophane? Because if not, it was not purchased new it was used. Your Drone Ownership begins The second you take the clear cellophane off the box. If it was purchased in the unwrapped condition They should refund you.
I hope this would be the action they will do in my case.. but the problem was, they are telling me now that the one who assisted me that day has already resigned and they don't know the details about it.
Here's what DJI told me about this...
Look at this Reply from the DJI support team.. they give this statement means they are doing this "Test Accounts" on their drones.. I bought it brandnew from the dealership and I don't know what happen, all I know was I was ask to give them my...
Lets say for instance an employee took the Drone out and Played with it (tested).... Every DJI authorized dealer I know would give you another Drone and relieve you of the headaches. IF it was purchased with them in that condition.
No
If you're referring to the store where you purchased the drone, you should contact them and ask them to unbind it from their test account. DJI accounts don't just disappear. They should still have access to any accounts they use for testing.