Recent content by techtitan

I have a contract that they sent me which states otherwise. Also, I'm not upset by anything, I'm getting a replacement... super cool right? The problem with the policy you described is that I don't have DJI Care Refresh+. I have DJI Care, and I'm not sure why they have so many, I'm sure you'll...

Sounds like someone is a troll for DJI lol, but sure, I'll keep the debate going. You say that they were up front about what they would cover and you're right. They said in the service agreement that gimbals on the mavic pro can be replaced and that's the only thing that broke on mine. So yeah...

Yeah, that.... Or.... DJI could have covered the $130 like their website says they do. Meaning I pay $0. The site is just misleading and I'm over it. I but the bullet and paid the replacement. I could have fixed it myself for $30 but who cares... It's over, so for my next drone I will just skip...

Ok, I see the confusion. The DJI Care service states that you get "Unlimited Repairs." With the replacement you only get 1 (the new package offers 2 replacements, but regardless). They did not offer to repair it as part of the service plan, no. So.. I think of it this way. Let's say we're...

My issue with DJI is that they are advertising a service that they don't provide. I, and others I know read that they cover repairs for their products under the DJI Care package. That's what got me to buy it, but DJI does not cover repairs under that plan and so again, the issue I have with them...

lol... I know. I also know that there are people out there who think they can and should go after big companies just for fun. I'm just trying to say, I'm not out there trying to attack a company for no reason. I do love my mavic and would still recommend them to others.

Thanks for the responses. The two DJI reps (CSR and Supervisor) just kept repeating what the quote stated "Out of warranty and not covered." Every time I would ask about why the website and service agreement said that repairs were part of DJI Care they would go back to the book with their stock...

Anyone still active here? I just went through a DJI Care issue and would love to join forces with someone on basis of false advertisement. I'm not really sure if there is substantial grounds and I'll leave that to an attorney to let me know, but my story, if anyone cares is as follows: I had my...