Recent content by TheGroove

Just FYI it sounds like DJI Care Refresh is on the chopping block in the US. Lifted from Reddit so take with a grain of salt.

At this point I'll just be happy to get a refund of any kind.

Just wanted to follow up here on my replacement Mavic 4 Pro drone shipment out of Canada, it appears that it has been seized by customs and will not be released at all. The only question now is how I deal with being out both the drone and the money, it was shipped by DJI so I'm hoping they'll...

Can't speak for anyone else but mine has been stuck on a customs hold for the last 12 days with no change. Neither UPS nor DJI can update me and are both pointing fingers at each other. I couldn't not recommend this process more to anyone on the fence, however I have seen others get theirs so...

Yes, it came from DJI out of Canada to the US.

Congratulations. Mine is still sitting in customs in a warehouse in Louisville, KY where it's been since the 13th. DJI support has stopped responding to my requests so short of spending another $4500 to attempt to buy a different one I'm just hanging out to dry.

Congrats!

Congrats, glad you're finally getting it. Thumbswayup

They are sending me some to demo on Instagram but still don't have enough to send out yet, that was two days ago. I know they have already sent a limited shipment but it sounds like they're working to keep up.

It has everything to do with tariffs, why else would customs be holding a Chinese drone? Not sure how anyone can try to spin this. Donald Trump is solely responsible for this chaos, without him we would be having the Mavic 4 Pro in the US without any issues as we have every other drone DJI has...

Just a follow up on my repair from DJI, the replacement shipment from Canada has been sitting in a customs hold in Louisville, KY for 7 days now and shows no signs of being released. DJI said they have referred it to Logistics and there are no further updates. After weeks of back and forth in...

Hoping for the same outcome, how long did your delivery take?

I'm experiencing this at the moment so I can speak to it. DJI is shipping me a replacement drone from Canada, it was supposed to be overnight but ended up on a customs hold in Louisville, KY with a message of "The package is in a secure facility pending clearance or resolution". UPS then...

Wow that really sucks and with no warning. Hope you can cancel and get everything refunded, I'm sure DJI will allow it on their end if that's who you purchased it through.

I'm planning to fly during the no kings day march on Saturday in the Bay Area granted there's no TFR (freelance work with no political agenda) but I also reached out to my contact at the Department of Homeland Security to confirm it's all good with them. Even if it's a legal flight with the...