Device Activation Prohibited Error 1112

Oakley75 · Oct 10, 2020

Device Activation Prohibited Error 1112

Anyone know anything on this? Trying to activate new Air 2.

WithTheBirds · Oct 10, 2020

initiate an online chat with DJI. Make sure you have your proof of purchase handy. It seems that error code is related to a serial number issue (suspected lost or stolen drone).

Oakley75 · Oct 10, 2020

WithTheBirds said:
initiate an online chat with DJI. Make sure you have your proof of purchase handy. It seems that error code is related to a serial number issue (suspected lost or stolen drone).

?? So even purchases from regular retailers can have a lost or stolen drone situation like this?

WithTheBirds · Oct 10, 2020

Oakley75 said:
?? So even purchases from regular retailers can have a lost or stolen drone situation like this?

DJI will be the best to clarify, contacting them directly is the best place to start.

All I can tell you is I recall reading about the issue on the official DJI forum.

Please report back with what you find out.

Could prove useful info for anyone else in the same predicament.

Oakley75 · Oct 10, 2020

Oakley75 said:
?? So even purchases from regular retailers can have a lost or stolen drone situation like this?

WithTheBirds said:
DJI will be the best to clarify, contacting them directly is the best place to start.

All I can tell you is I recall reading about the issue on the official DJI forum.

Please report back with what you find out.

Could prove useful info for anyone else in the same predicament.

I will indeed report back. I've had a support message but still waiting to hear. I would have done chat, but I've heard overall the crew isn't always as helpful as the email crew. But woulda been faster...

hiflyer201 · Oct 10, 2020

are you sure that you're online? you need a internet connection to activate. I don't know the code numbers but you will get a error like that without a internet connection.