Dii customer service experience

[lowellton]

Crash my MM sunday morning (my fault). Go online for dji chat and wait for 15 kins nothing happen. Back again in the evening for dji online chat nothing happen. I did try to email them no response. Monday morning i called them and wait for 10 minutes and talk to rep. After 20 minutes i am a satisfied dji care refresh customer. ?️?

 

[dirkclod]

Hate to hear you crashed but I have lots so don’t feel bad.
Glad you got it covered and has worked out for you. ??

 

[lowellton]

Hate to hear you crashed but I have lots so don’t feel bad.
Glad you got it covered and has worked out for you. ??

Yup at first i really felt bad about it because it is my fault. Good thing i did buy dji care refresh especially i am new to drone. Thanks