DJI GO 4 App error message (android)

[fogarty01]

Dear community,

I am experiencing the following issue when trying to start the DJI Go 4 App on my android Xiaomi phone.
The app was working fine just recently (no more than 4 weeks ago with my DJI Mavic Air dorne). Unfortunately I am stuck at this page an the App does not allow me to enter Fly mode.

1- I've reinstalled the App from the APK file
2- Checked that all permissions are granted
3- Pressing "Go to Setting" the phone remains on this screen and does not bring me anywhere.

I would appreciate if someone could help me in troubleshooting this.
Thank you all for attention

 

[MA2 317]

Hello from the Crossroads of America fogarty01

You might try a fresh download from DJI.

Maybe something's corrupt in the APK file?

DJI Go 4 - Download Center - DJI

Capture the world from above. Compatible with the Mavic Series, Spark, Phantom 4, and more.

www.dji.com

Good luck and welcome to the Forum.
.

 

[fogarty01]

Hello from the Crossroads of America fogarty01

You might try a fresh download from DJI.

Maybe something's corrupt in the APK file?

DJI Go 4 - Download Center - DJI

Capture the world from above. Compatible with the Mavic Series, Spark, Phantom 4, and more.

www.dji.com

Good luck and welcome to the Forum.
.

Thank you for the hint. That was today the first thing I've tried to do, but still no success.
The same APK I've installed on an old Samsung Galaxy A40 and it works fine. There must be some incompatibility between the Xiaomi Poco X5 and the DJI GO4 app when trying to use the Access permission which I am not able to fix.

 

[Cafguy]

The Xiaomi Poco X5 is NOT on the compatibility list. The Xiaomi Poco PRO is.

 

[fogarty01]

Issue is RESOLVED:

Enabling the Mobile phone location service (GPS) was the resolution/fix. I was not aware that it would prevent to start the application if not active.

 

[waynorth]

Issue is RESOLVED:

Enabling the Mobile phone location service (GPS) was the resolution/fix. I was not aware that it would prevent to start the application if not active.

Strange, this is not necessary on my phones with Go4 (Samsung and Huawei). But I do not use the latest version of Go, maybe that is why.