Downloading logs via DJI Assistant 2 for Mavic osX

[adavis]

I am trying to grab the logs off the Mini, as instructed by DJI, but when I connect the Mini and tell it to download the logs, it sits at 0% copied for as long as I am willing to let it sit there.
I am using the most up to date version of DJI Assistant on the most current version of osX on a Mac Laptop.
Has anyone had a similar issue and rectified it?

 

[slup]

And you are sure it's the log in the drone they want?

You have otherwise 2 types of logs easy to retrieve directly from the mobile device you flew with ... below where to find them.

Mobile device DJI TXT logs

The log naming convention, based on the date and time of the start of the flight, is: DJIFlightRecord_YYYY_MM_DD_[hr-min-sec].txt.

Detailed instructions are available on @msinger's excellent PhantomHelp website and also on AirData, but the basic details are as follows:

With iOS devices running DJI GO 4 you need to access the app files via computer, either using iTunes or with a file system browser such as iExplorer. The TXT logs are in Apps » DJI GO 4 » FlightRecords. The same method can be used to access DJI Fly files in DJI Fly » FlightRecords, but with DJI Fly they are also accessible using the iOS Files app by selecting Browse » On My iPhone » DJI Fly » FlightRecords.

With Android devices the file system should mount when plugged into a Windows machine, or via various software options on a Mac. With DJI GO 4 the TXT logs are in DJI » dji.go.v4 » FlightRecord. With DJI Fly they are in DJI » dji.go.v5 » FlightRecord.

Mobile device DAT files (DJI GO 4 & DJI Fly)

The DAT file naming convention, based on the date and time of the start of the file, is: YY-MM-DD-hr-min-sec_FLYXXX.DAT., where XXX is the flight recorder file index from the HOME_dataRecorderFileIndex field in the txt log.

These are retrieved by the same method as the TXT logs. Under both iOS and Android they are in a subfolder, MCDatFlightRecords, in the folder that contains the TXT logs. In some cases, for reasons not fully explained but possibly mobile-device hardware related, and most often under Android, DAT files are not created and that folder is empty. Uninstalling and reinstalling the app sometimes fixes that. One user also found that the process required manual deletion of the app folder (apparently not deleted automatically in the uninstall process) before reinstalling the app.

The DJI Fly app appears to delete the DAT files if and when it syncs flight records with the DJI servers, and so they are often missing from the MCDatFlightRecords folder.

 

[adavis]

Thanks for the reply.
Yeah I have the other logs, DJI specifically requested the ones off the drone, I didnt actually know that any were on the drone.