Intermittent White Frames / Flashes In Mavic 2 Pro Footage

[Azz3879]

As you can see in this is a short clip, whenever flying or recording and I make movements that are anything more than slow and gentle (in this instance a fast descent) there are white frames that display on the monitor while flying and appear in my recordings, you'll see two of them in this video. When I lay the footage down on a video editing timeline, the white clips last for one frame each.

I'm curious if anyone else has experienced this:

Thank you!

Justin

 

[Hiwayman]

I had a similar problem but far less frequent... maybe a couple of flashes in a two minute video.... DJI replaced the drone.

 

[Azz3879]

Thanks for the reply @Hiwayman I hope to give it a run in the coming days to see if I can try the following and if that doesn't work I'll be sending it in to DJI.

- Another SD card
- Another resolution
- Another framerate
- Another picture profile


 

[Azz3879]

This problem ultimately required my Camera Sensor and the Gimbal Control Board being replaced with used parts. The service was performed by Dominion Drones of Virginia Beach.

After contacting three different businesses that repaired DJI drones and speaking with customer service representatives as well as a customer service agent at DJI in Los Angeles, these were my takeaways

- DJI does not make gimbal and or camera parts available to any third parties, authorized or not. They do make the gimbal / camera units as a whole available to authorized repair centers, and those units cost about $600 to $650.

- As a result of this, if you suspect your camera or gimbal can be fixed without replacing the entire camera and gimbal, it is best to send your drone in to DJI directly, but even when you send your drone in under those conditions it is more cost effective, ie less labor intensive, for DJI to just replace the entire gimbal / camera unit than it is to repair the units unique disfunction.

- With that said, I was told by a DJI representative who contacted me over the phone after he read my post on the DJI forums, that while DJI is likely to replace the entire gimbal / camera unit, they do take into account how damaged the unit is, and will pro-rate the replacement of that unit accordingly. For example, he suspected that the "repair" costs for the problem I was experiencing would likely be about $350, even though they would very likely be replacing the entire gimbal / camera unit.

 

[Hiwayman]

This problem ultimately required my Camera Sensor and the Gimbal Control Board being replaced with used parts. The service was performed by Dominion Drones of Virginia Beach.

After contacting three different businesses that repaired DJI drones and speaking with customer service representatives as well as a customer service agent at DJI in Los Angeles, these were my takeaways

- DJI does not make gimbal and or camera parts available to any third parties, authorized or not. They do make the gimbal / camera units as a whole available to authorized repair centers, and those units cost about $600 to $650.

- As a result of this, if you suspect your camera or gimbal can be fixed without replacing the entire camera and gimbal, it is best to send your drone in to DJI directly, but even when you send your drone in under those conditions it is more cost effective, ie less labor intensive, for DJI to just replace the entire gimbal / camera unit than it is to repair the units unique disfunction.

- With that said, I was told by a DJI representative who contacted me over the phone after he read my post on the DJI forums, that while DJI is likely to replace the entire gimbal / camera unit, they do take into account how damaged the unit is, and will pro-rate the replacement of that unit accordingly. For example, he suspected that the "repair" costs for the problem I was experiencing would likely be about $350, even though they would very likely be replacing the entire gimbal / camera unit.

Pleased you got sorted....?.. thank you for posting the outcome.