Mavic Air Wifi does not work

[AlvaroPTY]

Hi friend, I'm from Panamá, Panamá, I just received my Mavic Air las Saturday october 20, after used it 30 minutes, my aircraft unlinked from the remote control, I have been traying to linking again during last 5 days without luck, I have saw different video on internet and DJI tutorial, but any work for me, I'm so frustrated and really sad about that! Someone of you guys can help me to solve this issue?
I write to the seller in Hillside NJ about the issue, they said that i can return the unit to send me a new one, but I already paid the taxes in Panama to introduce it and I don't know how much it will cost to return.

What do you tink?

 

[dawgpilot]

You tried this video from DJI?

 

[AlvaroPTY]

Yes, I did it, but it's not work! I traed to connect by wifi, but the mavic wifi does not show in my phone either.

 

[dawgpilot]

Weird. Maybe try connecting the drone to your computer and running the DJI Assistant app there. You can perform a factory reset and even update the firmware. If it still doesn't work, maybe it's defective.

 

[AlvaroPTY]

You tried this video from DJI?

Thanks dawfpilot, Yes, I did it, but not work, I traed to connect by wifi as well, but the mavic wifi doesn't show in my phone, I have a iPhone X.

 

[AlvaroPTY]

Weird. Maybe try connecting the drone to your computer and running the DJI Assistant app there. You can perform a factory reset and even update the firmware. If it still doesn't work, maybe it's defective.

I already did it as well, the DJI support show me how do that, but not funtion.

 

[AlvaroPTY]

Hi guys, I solve the issue, but I had to take my aircraft and remote control and go to a shop here in Panama to check them, the guy said that the remote control some time blocked after trying several time to link with the aircraft, so he had to make a "hard reboot" for booth item, now it's working and I'm flying again!

Thanks for all your support to help me.
Regards from Panama! PTY

 

[dawgpilot]

Awesome. Enjoy your new Mavic Air!