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Missing contents

AerialTom

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Hi, just received my new Mavic Air 2 combo and have discovered that there are missing items. I am missing the UsB type C lead and 2 controller to phone connectors. I am also missing the 3 ND filters and the power bank connector. I read online that missing cables were quite common, but missing ND filters seems a bit strange.

I’ve sent an email to DJI, hopefully they can resolve this issue.

Thanks,

Tom.


EDIT: Just found them under the lid of the carry bag. Had me worried DJI!
 
Hi, just received my new Mavic Air 2 combo and have discovered that there are missing items. I am missing the UsB type C lead and 2 controller to phone connectors. I am also missing the 3 ND filters and the power bank connector. I read online that missing cables were quite common, but missing ND filters seems a bit strange.

I’ve sent an email to DJI, hopefully they can resolve this issue.

Thanks,

Tom.


EDIT: Just found them under the lid of the carry bag. Had me worried DJI!
One unboxing video and you would have been good. Glad it was all there :)
 
Hi, just received my new Mavic Air 2 combo and have discovered that there are missing items. I am missing the UsB type C lead and 2 controller to phone connectors. I am also missing the 3 ND filters and the power bank connector. I read online that missing cables were quite common, but missing ND filters seems a bit strange.

I’ve sent an email to DJI, hopefully they can resolve this issue.

Thanks,

Tom.


EDIT: Just found them under the lid of the carry bag. Had me worried DJI!
Ha Ha... I was just going to tell you to look carefully..... it took me a few hours to find everything in the bag. It has a couple of hiding spots.
 
Did you order directly from DJI? If so how long did it take for them to ship it out? I ordered mine last week and still not showing it has shipped. Glad I read your post I will make sure I check all hidden spaces.
 
Did you order directly from DJI? If so how long did it take for them to ship it out? I ordered mine last week and still not showing it has shipped. Glad I read your post I will make sure I check all hidden spaces.
Got mine from Drone Nerds, payed 60 bucks for overnight....
 
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Did you order directly from DJI? If so how long did it take for them to ship it out? I ordered mine last week and still not showing it has shipped. Glad I read your post I will make sure I check all hidden spaces.

I ordered from Currys PC World, came in a few days. Usually decent delivery times with Currys. I remember when I was purchasing a Mavic Mini from the DJI store over a year ago then discovered it’d take a while, so cancelled the delivery and placed an order with Currys. Amazon is another place I’d use that are great with delivery times.
 
Thank you AerialTom, I will know the next time to order somewhere else. As I typing this I got the notification from DJI that it has shipped or at least now has a tracking number.
 
Thank you AerialTom, I will know the next time to order somewhere else. As I typing this I got the notification from DJI that it has shipped or at least now has a tracking number.

That’s great to hear. Hopefully It’ll arrive this weekend or Monday.
 
Same boat. Missing the cables, hub, extra sticks, and lens'. I watched about 4 "unboxing tutorials" and not 1 mention of them being tucked away inside the top zipper of the carrying bag. Whew, i was worried for a minute.
 
Same happened to me when I unboxed mine in August 2021! 😆
 
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