Refurbrished dji

goforit · Feb 19, 2022

Refurbished drones look like a way to go for us with limited funds but do you get new batteries or what?

old man mavic · Feb 19, 2022

if you buy a refurbished drone, things like batteries,and props, are normally new ,if bought from DLI directly, to all intense and purposes,it is a new drone

March411 · Feb 19, 2022

Just picked on up from a DJI store and saved $140 for a Mini 2 fly more. The batteries were new, zero cycles on all three.

Every piece of equipment looks like new and the drone so far is flying great.

Faster · Feb 19, 2022

I got my Air 2S FMC refurbished in Amazon, all inside looked brand new, everything factory wrapped. I was able to buy DJI Care Refresh for it without problems. Drone flights perfect. Saved $200.

TTP · Feb 20, 2022

Last summer I crashed my M2P and sent it to DJI for repair. I got a Refurbishe back, it was just the drone, without propellers without battery and without controls, I had to pay over 1300 Euro, ie more than if I went and bought a new one, if I include the missing accessories. I tried to cancel the purchase, was willing to pay for shipping to get my old drone back.
DJI flatly refused so I had to give up and pay.

There they won no points on their customer service.

Chaosrider · Feb 20, 2022

TTP said:
Last summer I crashed my M2P and sent it to DJI for repair. I got a Refurbishe back, it was just the drone, without propellers without battery and without controls, I had to pay over 1300 Euro, ie more than if I went and bought a new one, if I include the missing accessories. I tried to cancel the purchase, was willing to pay for shipping to get my old drone back.
DJI flatly refused so I had to give up and pay.

There they won no points on their customer service.

When I had to use DJI Care Refresh the first time (Mini-2), I was given an option to either pay the $49, or pay the estimated repair cost, which was about 100 bucks. I get attached to my machines, and I wanted the same drone back, just fixed, so I opted for the $100. It wasn't until later that I discovered, to my shock and horror, that they had sent me back a different, refurb drone. There was nothing wrong with it, and it flew great, but it wasn't what I had expected.

I couldn't imagine why someone would opt to pay more than the $49 refresh fee to save my soul. Why would someone even consider that? What's the payoff? I found the response from DJI unsatisfactory, because it didn't answer that simple question.

Finally, it dawned on me that someone might pay the $100 to "preserve" one of their refresh slots, against the possibility that they might ding it up *worse* during the term of their Refresh coverage.

I think that would be nutty, be different people value different things differently. If I had known that, I'd have just gone for the $49 refresh straight away.

I think DJI lived up to the terms of the Care Refresh agreement to the letter, but I also think they should make it more open and obvious that you ain't gettin' the same drone back, no way, no how.

I just didn't know. Now I do.

Thx,

TCS