Hi all.
I was in serious head-on car collision recently, with my drone gear getting thrown about in the impact and suffering damage. The obvious stuff is a smashed gimbal, body misalignment, controller screen cracked and two of my three batteries with obvious damage. I'm out of warranty and have initiated the return process to DJI. I know that I can't send the batteries back, and I have removed the undamaged propellers as per instructions. So all that is going back is the drone body plus the controller. DJI haven't sent me my particular instructions re getting it to them (going to their Europe office in the Netherlands) and I'm wondering whether to send it back in the original box. Obviously it offers the best protection but I'd hate to have it returned in some other packaging....
Anyone any experience of doing this? If I send it in the original box am I likely to get it back?
I was in serious head-on car collision recently, with my drone gear getting thrown about in the impact and suffering damage. The obvious stuff is a smashed gimbal, body misalignment, controller screen cracked and two of my three batteries with obvious damage. I'm out of warranty and have initiated the return process to DJI. I know that I can't send the batteries back, and I have removed the undamaged propellers as per instructions. So all that is going back is the drone body plus the controller. DJI haven't sent me my particular instructions re getting it to them (going to their Europe office in the Netherlands) and I'm wondering whether to send it back in the original box. Obviously it offers the best protection but I'd hate to have it returned in some other packaging....
Anyone any experience of doing this? If I send it in the original box am I likely to get it back?