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My apologies. I was very interested in seeing the OP's issue resolved one way or another. I let the run around get to me.OK guys have removed several post because of one member so just carry on now.
My apologies. I was very interested in seeing the OP's issue resolved one way or another. I let the run around get to me.OK guys have removed several post because of one member so just carry on now.
Has anyone received positive feedback from dji on this seemingly common problem with the mavic 2 pro? Mine ghosted 800 feet out, disconnected, failed to reconnect, failed to return home, and failed to log the flight. This took place on the 13th of June.
Correction: You are still refusing to acknowledge that you cannot prove the issue was a DJI issue.DJI so-called customer 'support' is still refusing to acknowledge the problem in my case.
DJI do replace drones .. if you can show proof of a DJI issue as the cause of the incident.Despite the numbers of people having these sorts of problems, DJI refuses to replace drones.
What's certain is that you can't clearly show that the cause of your incident was a DJI issue.Clearly there is a problem with some units, either the drone itself, the remote controller or the software. But DJI has our money, so does not appear to want to do anything.
But I have the advantage that I know that the battery was correctly inserted (especially as the drone had covered over 800m) and that it was nothing that I did/did not do to cause the disconnection. And given the number of other people reporting remarkably similar problems (disconnections and a failure to reconnect) then clearly there IS a problem with some units. If I was the only person with this problem then I would accept that there was no evidence, but the number of reports from other people shows that some units do have a problem.Correction: You are still refusing to acknowledge that you cannot prove the issue was a DJI issue.
If you could, DJI would have something to wwork with.
But that's been explained many times to you.
DJI do replace drones .. if you can show proof of a DJI issue as the cause of the incident.
It's normal business practice to require evidence of an issue before replacing an item.
What's certain is that you can't clearly show that the cause of your incident was a DJI issue.
How can DJI know that the problem wasn't you failing to secure the battery correctly?
It was your choice to fly over a deep lake where recovery after an incident was not possible.
You chose to take that risk - you can't balme DJI for everything.