So I had my first serious crash, resulting in the total destruction of the drone with my Air 2S.
I set an orbit, I thought I have sufficient clearance with the surrounding buildings, I switched to Sport mode, drone started full speed, I saw it on collision course with a building, panicked, instead of hitting the stop button on the screen, I pushed the sticks forward and up, hoping that the automatic orbit will stop. It didn't (my reaction time was less than 2 seconds, at best, because of the drone speed)
The drone tumbled down 20 stories onto the pavement below, being completely destroyed, with one exception: the battery. The battery somehow survived without a single crack, just some light marks. It narrowly missed a pedestrian. The guy told me he actually heard the drone coming down so he had the chance to move away, Probably the drone was revving the motors, trying to stabilize itself, but with a potentially broken/folded arm or missing propellers, this never happened.
Long story short: DJI care 1 year -> expired.
I sent the drone to DJI for a repair evaluation. They quoted 643 Euros, VAT (EU country) included. I asked them if they can grant an additional discount on replacement or maybe a discount for purchasing a new model. They said no to the new model discount, but they gave me an additional 30% discount on materials, which resulted on a total cost of about 540 Euros.
I rejected the offer, they will send the drone back, free of charge.
I will sell the batteries, charger, propellers protection, carry case (hard shell, water proof) and buy the Air 3.
I have to admit, the DJI service is top notch. In my case the repair was too expensive, but their service, nevertheless, outstanding.
I set an orbit, I thought I have sufficient clearance with the surrounding buildings, I switched to Sport mode, drone started full speed, I saw it on collision course with a building, panicked, instead of hitting the stop button on the screen, I pushed the sticks forward and up, hoping that the automatic orbit will stop. It didn't (my reaction time was less than 2 seconds, at best, because of the drone speed)
The drone tumbled down 20 stories onto the pavement below, being completely destroyed, with one exception: the battery. The battery somehow survived without a single crack, just some light marks. It narrowly missed a pedestrian. The guy told me he actually heard the drone coming down so he had the chance to move away, Probably the drone was revving the motors, trying to stabilize itself, but with a potentially broken/folded arm or missing propellers, this never happened.
Long story short: DJI care 1 year -> expired.
I sent the drone to DJI for a repair evaluation. They quoted 643 Euros, VAT (EU country) included. I asked them if they can grant an additional discount on replacement or maybe a discount for purchasing a new model. They said no to the new model discount, but they gave me an additional 30% discount on materials, which resulted on a total cost of about 540 Euros.
I rejected the offer, they will send the drone back, free of charge.
I will sell the batteries, charger, propellers protection, carry case (hard shell, water proof) and buy the Air 3.
I have to admit, the DJI service is top notch. In my case the repair was too expensive, but their service, nevertheless, outstanding.
Last edited: