There are so many negative comments about DJI's customer service I thought I would take a minute to highlight the many positive experiences I have had with them.
I own a Mavic Pro, Spark and the new DJI Goggles RE.
With the goggles I have had to send them back twice for various out-of-the-box defects (battery charging, connection/linking issue). In both cases I was able to generate a return slip over chat which was very quick. Also from the time I dropped them at UPS I received a replacement each time in less than 14 days.
My experience is similar with the Mavic and Spark. I recently sent each in under the DJI Care Refresh plan. Again, I was able to go through initial process over chat setting up the RMA form. In both cases I received the form and a UPS shipping code the same day. Usually within 2-3 hours. I've sent both in to the repair center and got each back in ten days from the day I shipped.
I also had issues with my Mavic remote and the Spark battery locking mechanism. Again each time I dealt with DJI Service the experience was positive and quick.
I know everyone's experience can be different, but I just wanted to show that DJI's customer service is not all bad.
I own a Mavic Pro, Spark and the new DJI Goggles RE.
With the goggles I have had to send them back twice for various out-of-the-box defects (battery charging, connection/linking issue). In both cases I was able to generate a return slip over chat which was very quick. Also from the time I dropped them at UPS I received a replacement each time in less than 14 days.
My experience is similar with the Mavic and Spark. I recently sent each in under the DJI Care Refresh plan. Again, I was able to go through initial process over chat setting up the RMA form. In both cases I received the form and a UPS shipping code the same day. Usually within 2-3 hours. I've sent both in to the repair center and got each back in ten days from the day I shipped.
I also had issues with my Mavic remote and the Spark battery locking mechanism. Again each time I dealt with DJI Service the experience was positive and quick.
I know everyone's experience can be different, but I just wanted to show that DJI's customer service is not all bad.