My drone is "Unable to fly" without a FlySafe database update, and FlySafe won't update—not on the controller nor DJI Assistant. Just stops at 40% and says Update Failed. The drone is brand new. I've tried for three weeks in five different locations, over wifi and mobile broadband... same result.
DJI has been useless. Three weeks after support request I receive "we got feedback from our engineer that there is no solution currently and the issue has a close relationship with the latitude and longitude".
I'm now four weeks into a six week shoot for which I need the drone, and DJI clearly views it as a low priority.
Does anyone have a contact with whom I can escalate this? It's beyond a joke.
DJI has been useless. Three weeks after support request I receive "we got feedback from our engineer that there is no solution currently and the issue has a close relationship with the latitude and longitude".
I'm now four weeks into a six week shoot for which I need the drone, and DJI clearly views it as a low priority.
Does anyone have a contact with whom I can escalate this? It's beyond a joke.